How we handle your case
Report the issue in our Telegram community or by email to support@dmarketplace.ai. Include a few details (order ID, gift card, what went wrong) so our team can check your order; never post the gift card code itself in the community.
Our team reviews the case and, where needed, checks the code with our gift card supplier. Refunds follow our Return Policy.
- Report via Telegram or email
- Our team checks your order and the code
- The outcome follows our Return Policy
What to include in your report
A complete first message saves follow-up questions. Include these details so our team can start checking your case.
- Order ID and gift card name
- Screenshots of the error message or the redemption page
- What you want: a refund or clarification
Include the exact error message, the card's redeem region and the country of the account you tried to redeem it on. Never post the full code publicly.
Escalation and outcomes
Outcomes depend on the issuer's terms, whether the code was already redeemed, and local law. We coordinate with our gift card supplier and payment provider to deliver the right remedy.
- Refund for a code that is invalid on delivery or an order that is not delivered
- Approved refunds are paid in USDC on Base to the wallet you paid from
